Cable-management software

A: Truthfully, we all do. The 1997 Cabling Installation & Maintenance Buyer`s Guide Issue has a section on cable-management software (see page 218). Check it out on the World Wide Web at www.lfw.com/www/cim/bg/pcimm130.htm#Top. This will allow you to browse and contact vendors for specific product information.

Nov 1st, 1997

Q: I need cabling-system-management software. Help!

Richard Huang

Guokai Computer Engineering Co. Ltd.

Fuzhou City,

People`s Republic of China

A: Truthfully, we all do. The 1997 Cabling Installation & Maintenance Buyer`s Guide Issue has a section on cable-management software (see page 218). Check it out on the World Wide Web at www.lfw.com/www/cim/bg/pcimm130.htm#Top. This will allow you to browse and contact vendors for specific product information.

A few words of advice about cable-management software:

- Do not have upper management select the cable-management software package without input from the people who will use it. Otherwise everyone will be disappointed.

- Do not assign someone to implement cable-management software who does not have the knowledge, patience, stamina, and time. Tasking someone to get the new software up and running in a few months in addition to his or her current workload is a prescription for certain failure.

- Plan for extensive user training.

- When choosing a vendor, ask about the company`s service after the sale--especially technical support. Technical support is usually forgotten until the first problem arises.

- Ask about the vendor`s guaranteed response time. Is someone available 24 hours a day via e-mail or pager?

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