Emerson Network Power (NYSE: EMR) has issued a new data center white paper entitled “Understanding Why the Most Common Maintenance Approach Isn’t Enough for Overcoming the Inherent Deficits of Time-Based Maintenance.”
According to Emerson, the white paper highlights how the changing data center infrastructure management (DCIM) market has led to the need for greater insight into data center systems and how DCIM is being used to support core business objectives.
Further, the document delves into a proprietary technology that allows for expert analysis of comprehensive system data, and when combined with field expertise, enables data center managers to move away from time-based maintenance cycles in order to achieve the objectives of reduced operating costs, increased efficiency and better availability.
“Having monitored thousands of customers’ business-critical systems, we have seen how remote diagnostics and other remote services help to improve two key measures of availability -- Mean Time Between Failure (MTBF) and Mean Time To Repair (MTTR),” explains Brian Humes, vice president and general manager, Emerson Network Power’s Liebert Services business.
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Humes continues, “This is precisely why we developed an advanced diagnostics and IP-based communications system known as LIFE technology and embedded it into our data center equipment. When the technology is used as part of a proactive maintenance program, data center managers have access to the domain expertise they need to save their organizations time and money.”
The premise of the white paper is that, in data centers, identification of a service-driven event can take hours with a traditional service model and add to the time lapse that already occurs between each step of the equipment restoration process. However, with the new service model made possible by Emerson’s LIFE technology, there is near immediate notification of an event followed by remote problem diagnosis from expert system engineers. This allows for an experienced, highly trained service technician to be dispatched to the customer site, often already having the parts needed for a first-time fix.
Emerson contends that, by taking advantage of its LIFE technology’s comprehensive data collection and trending capabilities, customers can easily receive advanced levels of service.
Download the white paper here.