AFL named BTI Systems’ partner of the year

Pictured (left to right): Wayne Lower, VP Network Operations & FLM, AFL; Eric Parlin, NOC Development Engineer, AFL; Tom Brodeur, Senior Director, Global Service & Support, BTI; Ray Zwingman, Network Solutions Architect, AFL; Tom Nolette, SVP Global Ops and Support, BTI; LaToya Curry, Global Support Specialist, AFL.

AFL has been named BTI Systems’ 'Partner of the Year,' an award that BTI says "recognizes companies that have demonstrated a high level of quality and excellence in execution." Over the past two years, AFL’s network services team has provided Network Operations Center (NOC) and Front Line Maintenance (FLM) support for BTI’s customers, as well as North American and European installation support.

“Partners are critical to the success of any organization, and AFL is emblematic of the type of organization BTI looks to align itself with,” comments Raj Sathyaraj, senior director of global services and support at BTI. “We’re pleased to name AFL our partner of the year. It’s a very well-deserved honor as their NOC Monitoring services have been instrumental in enabling us to provide the most valuable solutions to our global customer base.”

BTI provides intelligent networking software and systems for leading content, cloud and service providers, the better to drive improved operational efficiencies and profitably deliver high-value services to businesses and consumers around the globe. AFL first partnered with BTI to provide engineering, furnishing and installation (EF&I) services, and over the past two years has supported network monitoring and maintenance for BTI’s customers, which include large cloud services companies.

“AFL strives to go above and beyond to serve our customers, making sure that operations are continuously running smoothly,” concludes Wayne Lower, vice president, NOC and FLM for AFL. “We value our partnership with BTI Systems and are very excited about the future our two companies can bring to the marketplace.”

AFL notes that its service portfolio includes fault management, provisioning and configuration management, performance management, fiber provider management, dispatch/technical support, disaster recovery and network operational assessments. For more than 12 years, AFL has supported the large enterprise and service provider market with NOC and FLM services. One of few TL900-compliant centers in the U.S., AFL says its NOC can respond to customer-specific network needs quickly and efficiently.