Mobile app empowers service technicians in field, fleet operations

Cloud-based platform empowers mobile workers in the field with advanced collaboration tools and the ability to access and update information in real-time for improved effectiveness.

Oct 31st, 2014
Mobile app empowers service technicians in field, fleet operations
Mobile app empowers service technicians in field, fleet operations

Trimble has introduced its FieldMaster Technician, a downloadable mobile application designed to empower technicians in the field with advanced collaboration tools and the ability to access and update information in real-time for improved effectiveness. The company asserts that FieldMaster Technician allows service organizations to optimize workflows and improve service delivery by getting technicians to the right place at the right time with the information they need to do their job correctly the first time.

Following the announcement of Trimble Horizon, the new cloud-based platform for Trimble’s Field Service Management (FSM) solutions, FieldMaster Technician is the second in a line of new features and solutions announced as part of Trimble’s spotlight on empowering mobile workers.

FieldMaster Technician is integrated into Trimble FSM’s cloud-based platform and offers key features including: allowing mobile workers to instantly locate and contact nearby co-workers for assistance; enabling mobile workers to find the fastest route and navigate to key locations; allowing mobile workers to manage their time and log activities throughout the day; allowing mobile workers to view historical job information; permitting photos and signatures to be captured on site to document work.

“Field service organizations are constantly looking to be more efficient,” said John Cameron, general manager of Trimble’s Field Service Management Division. “Mobility solutions that provide field teams information at their fingertips are vital to that pursuit. Real-time knowledge allows workers to make better, more intelligent business decisions while in the field. The result can enable increased productivity, reduced operating costs and improved customer satisfaction -- three ongoing goals in field service.”

Source:Utility Products




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