Since 1989, total quality management has been supported by senior management at Comlink. The company emphasizes testing: from pretesting equipment before installation through analyzing network use and anticipating growth requirements. For example, before installation, each component is tested individually and then as part of the final network.
A dedicated project manager is assigned to each installation and has total ownership of the project. The manager is responsible for completing the task on time, on budget and to the customer`s satisfaction. In addition to being available to the customer via voice mail and beeper, the project manager coordinates labor and materials on-site, manages the change order process and ensures the site is in compliance with all safety codes. After the network is installed and meets published specifications and relevant standards, the project manager is responsible for final sign-off.
For all its projects, Comlink uses a six-step implementation process, which includes:
Survey--Working closely with manufacturers and the end user, Comlink`s technical personnel analyze needs; current cable routing schemes; structural design blueprints; and local, state and federal codes. The finished survey includes all the information that is required for the next step.
A system design--The technical team analyzes the data collected in the survey and transforms this information into a well-documented design.
System implementation--After all factors are considered, a critical path chart is provided to the network supplier and end user. This chart includes planning and scheduling of all phases of implementation to ensure responsibilities are carried out in a precise sequence.
Installation--Project managers and installation crews use a standards-based approach and techniques to ensure proper telecommunications distribution and allow for future growth.
Certification--Comlink applies testing and certification procedures that must be performed on any cable systems that the company installs.
Maintenance--This service is available 24 hours a day, seven days a week for those customers who wish it. One aspect of this service is the ability to dial in remotely and dispatch a technician with the right knowledge, tools and parts to repair a problem.
