Another factor affecting quality that Oliver likes to stress is Comlink`s well-trained employees, including a network design team of five registered communications distribution designers. "We realize that we continuously have to train personnel," says Oliver. Almost every week, courses or seminars are held in its training facility.
Last year, the company completed a program known as Comlink University. This 21-week intensive training program was divided into three seven-week courses covering Comlink`s core businesses-voice, local area network and wide area network. The training was open to all employees. "It`s important for everyone to have an overview of what we`re trying to do and where we are going as a company," says Oliver. "Even our accountants became very adept at explaining what we do."
A similar program was launched at the end of 1994. The courses were tailored around what employees asked for, as well as upcoming industry-specific topics. This program was also open to customers.
Other sources of training for Comlink employees include manufacturers for new products, the Building Industry Consulting Service International for designers, Business Communication Review courses and on-the-job training. In addition to training, the company has specific written procedures in place.