UK-based cabling products distributor Mayflex unveils improved on-site customer services center
Upgraded customer services center is physically located within the Mayflex HQ facility.
UK-based distributor of cabling infrastructure, networking and security solutionsMayflex has given the "Trade Counter" at its Birmingham headquarters a new look. At the upgraded services center located within the Mayflex HQ facility, the distributor says its customers can still order from 6 a.m. to 6 p.m., but now among a range of new product displays with far more offers available, i.e. it’s easier for customers to buy a range of products on the spot. Plus, Mayflex says a lounge area has been made more comfortable for customers who need to wait for their items.
Mayflex says the Trade Counter is open to anyone, whether they are current customers of the distributor or not. A person can just drop in and buy an item over the counter or they can call in and collect pre-ordered items at their convenience, even on the same day. As part of the facility refresh, Mayflex has also enhanced its Online Ordering facility so that customers can now place orders online and the product will be ready for them to collect directly from the counter. Customers can place orders online right up until to 8 p.m. ready to be collected from the Trade Counter the very next day from 6 a.m., says Mayflex.
Martin Eccleston, Commercial Manager at Mayflex, comments, “The Trade Counter is a fantastic facility for anyone either working in or passing by the area, enabling them to collect their orders at a time to suit them. Customers are also able to buy items directly without placing an order prior to their arrival, making it ideal for any last minute requirements that crop up.” Martin continues, “We have invested time in our staff, who have all had product and system training, ensuring customers are given the assistance they need. We have also introduced a new smart uniform, which will help customers identify counter staff much more easily.”
Anyone wanting to order products online to collect can do so using the Xtra partner area of the Mayflex website. Customers just need to log in, select their chosen items, choose to collect them, and they will be ready for them when they arrive at the counter. Visit www.mayflex.com.
Press Release: Refreshment at Mayflex Trade Counter (sourcewire.com)