Supporting complex data centers means balancing legacy, virtual systems

May 10, 2013
New white paper from IDC outlines the importance of support services in data center environments.

Sponsored by Dell, a new white paper from IDC outlines the importance of support services in data center environments. Authored by Rob Brothers, the paper notes how IT organizations are now required to support everything from legacy systems and storage to virtualized configurations that enable cloud-based computing in complex, heterogeneous environments.

The document also highlights and discusses the increasingly critical role of vendor-supplied support services in addressing these emerging complex data center environments. As these complex IT infrastructures expand, IDC contends it is increasingly important for enterprises to evaluate the support offerings and capabilities of each vendor beyond the normal hardware-specific assessment.

According to the paper's analysis, these considerations should include: options for supporting varying levels of workload criticality; breadth, depth, and personalization of expertise; use of online tools and automation; multi-vendor capabilities and geographic coverage; and the ability to support legacy systems.

View/Download the white paper here.

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