Global cloud service provider Esker, a specialist in AI-driven process automation platforms for finance and customer service functions, today announced that Leviton Manufacturing Co., Inc. is automating its order management process via Esker.
“In terms of scalability as a cloud solution, its integration with Oracle and the AI capabilities built into the system, Esker was identified as a clear match for our priorities moving forward,” explained Mark Richards, senior director of eCommerce & Customer Services at Leviton, who added, “Our familiarity with Esker goes all the way back to 2011 when we first implemented their on-premises Order Management solution. So, when it came time to modernize and pursue smarter growth strategies, we had hoped that Esker would have the latest and greatest technology to support our next stage of digital transformation — which they did.”
“At a time when strategies for securing top talent, strengthening relationships and building business resiliency are so vitally important, particularly for those in the manufacturing sector, it’s promising to see companies like Leviton take the next step in digital transformation and embrace the role that technology plays in building long-term value,” added Steve Smith, U.S. chief operating officer at Esker.
Case history
Leviton offers a comprehensive range of electrical and information and communications technology (ICT) devices including smart switches and dimmers, outlets, fiber and copper cabling systems, lighting products and other products. To expand its growth and continue to pursue opportunities in new markets, Leviton said it initiated a review of its internal business operations for modernization opportunities.
The review facilitated the company in replacing its legacy ERP with Oracle E-Business Suite (EBS) ERP solution; however, as noted by a press release, the company's digital transformation efforts were just beginning. Most recently, Leviton determined a need to also update its order management process, and Esker’s Order Management platform fit the bill.
With the newly deployed platform, aside from receiving the majority of its customer purchase orders via EDI and online, Leviton notes can still receive up to 10,000 faxed or emailed orders each month from customers, which often require several manual touch points to process.
With Esker, Leviton stated that the company "can now look forward to transforming the repetitive function of order processing through one centralized and AI-powered cloud platform. In addition to improved speed, accuracy and visibility throughout the process, Leviton can expect more strategic benefits; specifically, freeing up customer service representatives for more significant work and delivering customers a better overall experience," concluded the company's statement.