Adtran (NASDAQ: ADTN) is now offering enhanced technical services and support programs for its cloud connectivity, enterprise communications and mobility platforms. The company's new ProServices program includes its ProStart installation and ProCare maintenance services, as well as its ProCloud managed networking services.
Partnering with Adtran, program participants can rely on the company's expertise for complete installation, maintenance and management of their networks, with services optimized for each customer's individual needs. The flexibility of ProServices program also affords participants the ability to select individual components to match specific service delivery needs, says the company.
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The ProStart installation services are intended for customers challenged by minimal IT staff and/or geographical, business model or internal technical expertise constraints. Technical site surveys, network assessments, cabling, pre-configuration and installation services are provided by Adtran technical experts for flat-rate pricing per geographical footprint.
The ProCare service includes network maintenance, hardware replacement and technical support to minimize downtime. Features include service overlays such as configuration management to provide full support for Adtran systems, automatic configuration backups, and hardware spares. Adtran technical experts are available onsite to provide priority trouble resolution, with SLAs ranging from four hours to 30 minutes. 24x7 support for emergency services is also included.
The ProCloud program element provides a complete managed service, especially designed for end-user customers who require a turnkey networking solution. The service provides: highly redundant data center infrastructure; flexible, scalable platforms at affordable pricing options suitable for businesses of all sizes; 99.99% guaranteed uptime and business continuity options; 24x7 network monitoring to ensure network uptime and security; and comprehensive management reports to track system health.
All of the Adtran ProServices offerings are available now.
See also: Adtran extends Ethernet reach for VoIP, data over legacy wiring