Ortronics, CommScope boost customer service

A new division and a new program have been launched by twocabling industry leaders in recentweeks, both aimed at enhancing market presence and customer service.

A new division and a new program have been launched by twocabling industry leaders in recentweeks, both aimed at enhancing market presence and customer service.

Structured cabling solutionsprovider Ortronics/Legrand (www.ortronics.com) has created the Legrand North America Commercial Data Communications Division, which will encompass the company’s sales team and the four product sets available through the data communications channel from parent company Legrand North America. Products included are Ortronics structured cabling solutions, Wiremold pathways, Cablofil wire mesh cable tray, and On-Q home systems.

“We believe we can best serve our customers by providing complete network infrastructure solutions through a single point of contact,” says Mark Panico,president of Ortronics/Legrand.

The company says formation of the new sales division will result in increased collaboration for product development, sales, and marketing efforts.

Meanwhile, CommScope Enterprise Solutions, a division of network infrastructure provider CommScope(www.commscope.com), has launched an updated BusinessParter program with enhancements designed forglobal consistency and meeting customer requirements worldwide. Believing that selecting the right solution is only part of a customer’s decision,CommScope is focusing on qualifiedinstallers by recognizing those that demonstrate what it calls “industry leading levels of skill, knowledge, and technical expertise.”

CommScope says it has structured its updated program to offer three levelsof partners—authorized, prestige, and elite—based on type of service offerings, skills, and expertise in installing the company’s portfolio of solutions. The new structure is designed to provide customers with a clearer view of different levels of installation expertise and options targeted to meet their specific needs and requirements.

“Our BusinessPartners and the customers they serve are inextricably linked,” says Angela Haneklau, vice president of sales, North American region/Comm-Scope Enterprise Solutions. “Theenhancements to our global BusinessPartner program help ensure customers receive superior and consistent levels of service and support worldwide.”

CommScope Enterprise Solutions specializes in network infrastructure solutions, including SYSTIMAX and Uniprise product lines, for all sizes of enterprise companies.

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